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The Affiliate Manager Strategist - Issue 4

Welcome to The Affiliate Manager Weekly Strategist from Affiliate Classroom.

Each week, we discuss an affiliate management strategy and ask you for your input.

This week, our VP of Marketing and 10 year affiliate marketing veteran, Rachel Honoway weighs in on manually approving affiliate applications.

Clearing Application “SPAM”
–Rachel Honoway

I remember the days when affiliate managers and even networks would boast about the number of affiliates they had…

“We have over 2,000 affiliates…”

“Last month 5,000 affiliates joined our network…”

It wasn’t long before we all realized that we weren’t above the old principle of quality over quantity.

In fact, we’ve reached a point now where affiliate applications not only fail to excite us - but actually frustrate us.

If you’re managing an established program, or a program for a well-known brand name, manually approving affiliate applications can easily become a dreaded part of your day.

Much like with clearing out spam from your inbox with one finger on the delete button …

… you spend hours each week scanning through applications with your finger on the “deny” button.

As any efficient marketer would, you’ve probably daydreamed about using all of those hours for tasks that feel more productive and directly impact your program in a positive way.

But, don’t let this temptation fool you - the time you’d save by flipping your program over to auto-approve can quickly be eaten up with time spent getting to the bottom of fraud attacks and analyzing reports that are clouded with useless numbers and empty data.

I’d even go as far as to say that if the time and distraction of approving affiliate applications has overwhelmed you - it’s time to set your program on “auto-deny”.

This probably isn’t an available setting in your merchant interface… but you get the idea!If you’re already doing all it takes to keep your head above water, opening up the floodgates is the last thing you need.

Without going to extremes, you can request that new affiliates complete specific tasks or deliver additional information to help you validate thier existence and intentions. For example, request that they call you to verify their information and to discuss how they’ll be marketing your products and services.

This extra step will deter many fraudsters and affiliates looking for an easy buck from even trying. Since they’re calling you, you won’t waste your time on wrong numbers, voicemail or affiliates who don’t want to be found.

Plus, you’ll get a chance to learn about your new affiliates and build a solid foundation for a long-term relationship.

QUESTIONS FOR THE WEEK

Do you manually approve your affiliate applications?

What criteria must affiliates meet to make it past your screening?

On average, what % of your applications do you approve or deny?

Join the discussion and post your answers!

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4 Comments

We manually approve affiliates and I agree - going through the spammy applications is really tedious and tries my patience. But it is a necessary evil of the process.

Basically my criteria is that their website works and targets the united states since we don’t ship internationally. If they list AdWords as their website or another website that they clearly have no professional affiliation with (like yahoo, cj, etc) they get denied as well. We’re pretty lax in what type of websites we allow in as long as they work though.

Comment by Trisha w/ PsPrint | May 2nd, 2008 1:53 pm | Permalink

Q) Do you manually approve your affiliate applications?
A) Yes. Mainly to make sure that PC Tools’ products do not appear on sites with adult/inappropriate content.

Q) What criteria must affiliates meet to make it past your screening?
A) Simply - a legitimate website. So we can a) make sure their website does not have adult/inappropriate content; b) make them custom offers so they maxmise their potential for success.

Q) On average, what % of your applications do you approve or deny?
A) We operate on around about a 75% approval rate.

Comment by Nik | May 4th, 2008 9:42 pm | Permalink

I always approve affiliate applications manually. It’s the only way to confirm that a site is actually a good fit for your program. As an outsourced affiliate program manager, I work on several different accounts at any given time, so the criteria for acceptance and the percentages varies. The obvious denials are adult or inappropriate content, foul language, and sites that promote illegal or questionable activites. Less obvious are the sites that appear legitimate initially, but are actually sites copied or pirated from other legit sites and affiliates. This is where manual approval and experience come into play. By reviewing apps manually, catching these fraudulent sites is simple. I would have to say on average my acceptance rate is around 35%, higher for some programs, lower for others.

Comment by Karen Garcia | May 5th, 2008 2:30 pm | Permalink

Found a post by Ian Larsen about verifying affiliate applications: http://www.ianlarsen.com/for-merchants/phony-affiliates-prevention-guide-for-managers - Good resources!

Comment by rhonoway | May 12th, 2008 11:58 am | Permalink

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